A
Atmine Hospitality
Property Management Suite
Guest & Reservation Details
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Issue Severity
Minor
0 – 20%
Medium
10 – 30%
Major
25 – 50%
Recommended Refund Amount
$0.00
Fill in guest details, select severity and enter total
Approved Refunds
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Add Checkout Entry
Mark Guest Review
Search a guest by name and mark their OTA or Google review.
Property
Period
Classification
By OTA Platform
Review Summary
Checkouts by Hotel
Average Score by OTA
Google Reviews
All Records
| Date | Guest | Hotel | OTA | Classification | Review |
|---|
Compare Properties
Select two or more hotels to compare their performance side by side.
Side-by-Side Summary
| Metric |
|---|
Guests Within Review Window
Guests who checked out without leaving a review, still within the platform window.
Airbnb — 13 days
Booking.com / Expedia / Booking Engine — 14 days
Guests with Issues
All guests who reported a complaint or issue during their stay.
Period
Date Range
From
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To
Issues by Room Number
All guests who reported a complaint or issue, grouped by room number.